For FTP transfers in Windows I use Core FTP LE,
this version of Core is available free.
click core icon to go to their download area.
For FTP transfers on Mac OSX 10.3 or above we use
Cyberduck 2.4b4, this is available free.
click on the duck to go to their download area.
For FTP transfers on any Mac legacy OS we use Fetch,
this is available as a 15 day time limited trial version.
click the dog icon to go to their download area.
Skype is great software that gives you a software phone using
your internet connection, Once set up you can contact other Skype users completely free, I have found the call quality to be excellent. You will of course need speakers and and a mic.